Squishy Faces Pet Lover Gifts FAQs

Squishy Faces Pet Lover Gifts FAQs
How much goes to the rescues and shelters:
  • We donate a minimum of 10% of profits to shelters and rescues all across the country
Where is the company located:
  • We are located in the middle of Missouri - right at the Lake of the Ozarks 
  • If you order from outside of the US we cannot be responsible for any duties or fees you might be charged by your country
What if I need to return my item:
  • We will be happy to do an exchange or return of the merchandise up to 30 days of the delivery date 
  • After 30 days of the delivery date, we will only be able to offer a store credit issued via email.  We will not be able to accept returns within 60 days of delivery date 
  • Original shipping charges will not be refunded 
  • Please note - items must be in new, unworn, unwashed condition.  Items returned with stains, holes, and/or deodorant stains will be unable to be returned.  Also, items with any strange odors will not be accepted for returns.
  • Exchanges can only be made for items of equal or lesser value 
  • Please make sure you have a tracking number, as we are not responsible for items lost in transit 
  • Clearance and final sale items are not returnable
  • Board shorts are not returnable OR exchangeable due to it being custom. 
  • Custom orders are non-returnable i.e Jackets / Tanks / Shorts anything you can customize 
  • Stella's Picks sales are FINAL 
  • Free items or non-returnable 
  • We are not responsible for USPS misplacing a package
  • The collection RESCUE will never be on sale or work with coupon codes. 

    How is my item shipped:
    • Items are shipped through USPS and you will receive a tracking number upon shipping 
    How long does my item take to ship:
    • We try to ship items within 3-5 business days 
    • It does normally take 3-10 days for items to arrive 
    What brand is my new shirt:
    • We print on Comfort Colors shirts unless otherwise noted 
    • They are naturally pigmented, 100% cotton and they do run a bit larger 
    • They are pre-washed so you will have little to no shrinking
    How should I wash my new shirt:
    • Garment dyed shirts from Comfort Colors should be washed in cold water with mild soap.
      We recommend you wash your shirt separately for the first several items of washing. Pigment Dyed
      garments can potentially fade or bleed onto other articles of clothing. It is not advisable to use
      stain removers/sticks on pigment dyed garments; the color could potentially be removed
    • When will I be charged for my order:
    • You will be charged upon check out.
    • Items saved in your cart are not reserved and the item may sell out prior to check out.
    How do I pick my size?
    Affiliate Program / Brand Rep 
    Do you love Squishy Faces and want to help rescues!  Join our Affiliate Program  and become a Brand Rep - see the terms below:

    Squishy Faces LLC Affiliate Contract

     Contract Period

     The affiliate will be involved for a period of 6 months.  If both parties desire to continue the contract after this period the below terms and conditions stand.

     What is involved

    • Genuine love, support, and enthusiasm for the product and our brand
    • Having a public and very active social media account
    • Promote the brand on your own social media account through photography of wearing, using / Squishy Faces products twice a month. Please make sure the photos are clear.
    • Email unwatermarked photos to info@shopsquishyfaces.comwith 3 photos per item. A blurry photo will not be used or reposted
    • Promote and share any and all brand announcements such as giveaways and new product launches as either a post or stories.
    • Squishy Faces reserves the right to use any and all photographs affiliates send us of our products being modeled on all social media accounts, promotional flyers, our websites and all advertisements


    What the Affiliate Gets In Return

    • At least one purchase is to be made with a 40% off discount code during the term as well as a free item included
    • 20% commission based on the total dollar sale of customers using your affiliate link
    • Inside information on what is happening next with the Squishy Faces Brand like new product launches and the ability to do a pre-order at a discounted rate
    • A 15% off discount code for you to use with your friends and family to share on social media
    • Ability to use the Squishy Faces reach of social media to help promote your passion for rescues.

    End Contract

     We have the right to withdraw you from the contract at any time, without question if we find you are not abiding by the terms and conditions.  High-quality photos must be given for the free products.  Failure to do so will result in the affiliate having to pay for the items.  If an item does not fit you or your pet you may exchange your free item.

     For inquiries about our program please reach out to us at info@shopsquishyfaces.com